These terms apply to your use of MySewaPortal ("we", "us"), an online information service operated by MySewaPortal. By using the website, verifying your mobile number or placing an order, you agree to them.
1. What we provide
We show information about vehicles, driving licences and a few other records (such as PAN, voter ID, GST and TAN details, and credit reports), obtained from authorised third-party data providers, on screen and by WhatsApp and email. We are a private service, not a government agency, and are not affiliated with any government body. We do not issue, sell or deliver government documents, certificates or copies of them, and nothing we show is an official record. Official records are available free of cost from the government's own services.
2. Your account and the OTP
A vehicle or licence search starts with a one-time code (OTP) sent to the mobile number you enter. Verifying it confirms that you use that number and logs you in; an account is created for the number the first time. Keep your phone and codes to yourself: you are responsible for the searches and orders made from your account. You must be at least 18 years old to use the service.
3. Lawful use and consent
Search only your own records, or the records of a person who has agreed to the check (for example a vehicle you are buying, with the seller's consent, or the licence of a driver you employ, with their consent), and only for a lawful purpose. You must not use the service or the information for harassment, stalking, fraud or any other unlawful purpose, or resell or publish it. We may refuse service, block accounts and devices, and report misuse to the authorities.
4. Free preview and fair use
A limited number of free previews, with part of the details hidden, are available each day. Automated access, scraping, and attempts to get around the limits or the OTP are not allowed.
5. Prices, payment and delivery
The price is shown before you pay and includes applicable taxes. Payments are processed by our payment partner. After a successful payment the full details are shown on screen and in My orders, and the links we send to your WhatsApp and email open them for 24 hours. If the record cannot be fetched after payment, the full amount is credited to your wallet, as set out in our Refund & Cancellation Policy.
6. Accuracy
Information is shown as received from our data providers and may be incomplete, out of date or different from the official record. Do not rely on it for official or legal purposes: check with the issuing authority or its official services.
7. Liability
To the extent the law allows, we are not liable for indirect or consequential loss, and our total liability for any order is limited to the amount paid for that order.
8. Privacy
How we collect, use and protect personal data is explained in our Privacy Policy.
9. Grievance redressal
Write to our Grievance Officer, MySewaPortal, at [email protected]. We acknowledge complaints within 48 hours and resolve them within one month.
10. Governing law
These terms are governed by the laws of India. The courts at the place of our registered office have exclusive jurisdiction.
11. Changes
We may update these terms; the version on this page applies. Continued use after a change means you accept it.
Contact: [email protected]
