Frequently asked questions
Answers about :topics, payments, delivery and refunds.
General
Is this a government website?
No. MySewaPortal is a private information service operated by MySewaPortal. We are not affiliated with, endorsed by or connected to MoRTH, Parivahan, any RTO or any other government body. Details come from authorised third-party data providers.
Do you issue or sell RC, driving licence or other government documents?
No. We show information on screen, for reference only. We do not issue, sell or deliver any government document or certificate, or a copy of one. Official records are available free of cost from the government's own services, such as Parivahan, mParivahan and DigiLocker.
What if the record is not found after I pay?
If we cannot fetch the record after payment, the full amount is credited to your MySewaPortal wallet. Log in with the same mobile number to use it for your next order.
Which payment methods are accepted?
UPI, debit/credit cards, net banking and popular wallets through our secure payment partner.
Why do I need to verify my mobile number?
Every vehicle and licence search starts with a one-time code (OTP) sent to your mobile number. It confirms the number is yours, keeps automated misuse out and logs you in, so your results, orders and wallet stay in your account. Your data is encrypted in storage and you can ask us to delete it: see our Privacy Policy.
Government websites are free. Why use MySewaPortal?
You can use them, and they are free. Here you get the details on one screen in about a minute, also sent to your WhatsApp and email, and if the record is not found after you pay, the full amount goes to your wallet.
Vehicle Details
What details can I see with a vehicle number?
Registration date and status, registering authority, vehicle class, maker, model and fuel type, insurance, PUC, fitness and road tax validity, and finance, permit and blacklist status. The free preview hides part of the details.
How do I enter the vehicle number?
Enter it without spaces or dashes, for example MH12AB1234 or 22BH1234AB. Lower-case letters are fine.
Is the preview free?
Yes. After you verify your mobile number, you see a free preview with some details hidden. Pay only if you want the full details.
Do I get an RC or a copy of it?
No. You get the vehicle details on screen for reference, not a registration certificate or a copy of one. For official use, use the RC issued by your RTO, or the one in DigiLocker or mParivahan, which are free.
Can I check insurance and PUC validity by vehicle number?
Yes. Enter the vehicle number: the free preview shows the registration status, RTO and model, and the full details show the insurance, PUC, fitness and road tax validity dates.
Does it work for vehicles from every state?
Yes. Enter any Indian registration number, from Delhi (DL), Uttar Pradesh (UP), Haryana (HR), Maharashtra (MH) or any other state, and BH-series numbers too. If the record is not found after you pay, the full amount is credited to your wallet.
Licence Details
What do I need to check driving licence details?
The driving licence number (e.g. MH0320140001234), the date of birth as printed on the licence, and your mobile number to verify with a one-time code.
Do I get a driving licence or a copy of it?
No. You get the licence details on screen for reference, not a licence or a copy of one. For official use, use your licence card, or the one in DigiLocker or mParivahan, which are free.
My licence is not found. What should I do?
Check the licence number and date of birth. Very old or recently issued licences may not be available with the data provider yet.
Can I check a licence with a mobile number or Aadhaar?
No. You need the licence number and the date of birth on the licence. The licence number is printed on the licence card and shown in the DigiLocker and mParivahan apps.
Can an employer check a driver's licence?
Yes, with the driver's consent. Enter the driver's licence number and date of birth to check that the licence is valid and covers the vehicle class you need.
Can I check my DL application status here?
No. This fetches a licence that has already been issued. The status of an application is shown on the Sarathi Parivahan website.
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