This policy explains how MySewaPortal, operated by MySewaPortal ("we", "us"), collects, uses and protects personal data when you use our website, in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and its rules.
What we collect
- Your mobile number, which you enter to get a one-time code (OTP) before a search or to log in, and your email address if you give one. Verifying the code creates your account or logs you in to it.
- What you search with: a vehicle number, or a driving licence number and date of birth, or for other services a PAN, Aadhaar, EPIC, GSTIN or TAN number. For credit reports and Find PAN by Mobile, also your name, gender and mobile number, and a record of your consent and OTP check.
- The record we find for you, from our data providers. It may include personal data of the vehicle owner or licence holder, such as a name and address. We show it only to a verified user who confirms it is their own record or that the person has agreed to the check, and the free preview hides part of it.
- Order and payment details: what you ordered, the amount and the payment status from our payment partner. We never see or store your card, bank or UPI credentials.
- Technical data: IP address, a device identifier, browser details and the pages you visit, used for security, fraud prevention and fair-use limits.
- Cookies that keep you logged in, remember your language and identify your device for fair-use limits. When we use them, Google Analytics, Google Ads and the Meta Pixel also set cookies to count visits and measure our ads. We tell them which page you visit and, for an order, the service and the price. When an order is paid, our server may also tell Meta the order number, service and price, with your mobile number and email in hashed form and your IP address and browser, so the purchase is counted once. We never send them your search details, the records you see or your payment details.
- If you arrive from one of our ads or campaign links, the campaign tags in the link (which campaign, ad set and ad), kept with your device identifier so we can see which ads lead to orders. We do not keep the click IDs that Google and Meta add to links.
How we use it
- To verify your mobile number, create and secure your account and keep you logged in.
- To fetch and show the information you ask for, process payments, refunds and wallet credits, and send one-time codes to your mobile and service messages (payment links, reminders and results) on WhatsApp and email.
- To prevent fraud, misuse and automated access, and to meet our legal obligations.
- To measure our ads and improve the service, as described above.
We process this data with your consent, which you give by verifying your mobile number and using the service, and for the other lawful uses the law allows, such as meeting a legal obligation.
Who we share it with
Only with the service providers we need to run the service: our data providers (to fetch the record you ask for), our payment partner, our messaging providers for codes and order messages, our email provider and our hosting provider; with Google and Meta to measure our ads as described above; and with authorities when the law requires it. We do not sell personal data.
Storage, security and retention
- Search details and records are encrypted in storage, and the links to your results expire automatically.
- Searches that found nothing, or were never fetched, are deleted within 48 hours. Other successful searches are kept for 7 days, or until the links to them expire, so you can see them again without a new search.
- Vehicle, driving licence and voter ID records fetched from our data providers are kept in encrypted form, so that later searches of the same record can be answered without asking the provider again. You can ask us to delete a record about you (see Your rights).
- Your account, orders and payment records are kept while your account is in use and for as long as accounting and tax law requires.
Your rights
You may ask for a summary of your personal data and how it is used, ask us to correct, complete or erase it, withdraw your consent, or nominate someone to exercise these rights for you, by writing to our Grievance Officer below. Withdrawing consent stops further processing but does not affect orders already delivered or records the law requires us to keep.
Children
The service is meant for adults. Please do not use it if you are under 18.
Grievance Officer
MySewaPortal, [email protected], India. We acknowledge complaints within 48 hours and resolve them within one month. If you are not satisfied with our response, you may complain to the Data Protection Board of India.
Changes
We may update this policy; the version on this page applies.
